Management

  • Courageous Conversations

    I’ve noticed a pattern emerging with a handful of my clients. Each situation is unique, but the commonality lies in their relationship with their boss. For various reasons, the client is uncomfortable giving their boss feedback. These are challenging situations. The client’s performance or personal brand often takes a hit because of the boss’s behavior,…

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  • Shared Background of Obviousness

    When I teach the framework for effective requests as a tool to improve delegation, one component that inevitably generates discussion is the shared background of obviousness (which I’ll abbreviate as SBO for convenience’s sake). Today, we’ll unpack this concept. Understanding the SBO can improve your empathy for others, especially when communication issues abound. What is the SBO? Considering…

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  • On Hiring

    Few things are as exciting as the opportunity to hire someone new onto your team. Few things are as stressful as when you and your team must do extra work to account for the open position. Here are some of my favorite tips for managers to ensure they find the best person for the job.…

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  • Managing Managers

    Every professional transition, whether a promotion, a diagonal move, or switching to a new organization, requires a shift in perspective. Techniques that served you well in your prior role may be less relevant in the new one, and you undoubtedly need to acquire new knowledge and develop new skills. One of the most pivotal shifts…

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  • Magical Meetings

    When you think about meetings, what emotions arise? As a senior leader, I often played Tetris with my calendar, trying to squeeze someone into an already-packed schedule. According to Zippia, 24 billion hours are wasted yearly due to unproductive meetings. What if meetings could be a magical experience for you? What if you found yourself routinely…

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  • You’re Not The Leader You Think You Are

    In 1993 I was a software developer fresh out of school. I was determined to be a “Renaissance Programmer.” Someone who could do every aspect of development, not unlike the “Full-Stack Developer” of the current era. I was sure I would have nothing to do with management and “climbing the corporate ladder.” I remember sitting…

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  • Desktop Detox

    Last week we rolled up our sleeves and tamed the device that is the most significant source of distraction in our world –smartphones. I started there because our smartphones are typically with us 24/7. Most of us spend the majority of our day at a desk in front of a computer, so today, we will continue…

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  • Focus Pocus

    Last week I attended the Ellucian Live conference. Seeing so many long-time friends and colleagues and the event returning to its pre-COVID attendance levels was exciting. I was also amazed how many people walked around the convention center staring at their phones. Don’t get me wrong – I love my iPhone. I get massive productivity…

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  • Conquering Your Calendar

    While I intensely dislike the slogan “Work smarter, not harder,” the phrase resonates with me when it comes to managing your calendar. If you have ever felt like your calendar leads you around like a dog on a leash, or you’ve felt a rush of dopamine because you figured out how to squeeze another meeting…

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  • Building Bridges

    Recently a leader gave me feedback on a coaching conversation that he found particularly impactful. “When you raised both hands and commented on the ‘Us vs. Them’ culture between the two departments, everything clicked, and I realized what I would do next time.” Today I’ll unpack the learning we unlocked together. The Scenario I’ll leave…

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